A GENERIC STRATEGIC SUPPLIER SELECTION MODEL IN INFORMATION AND COMMUNICATION TECHNOLOGIES

Abstract

The topic of supplier rating and selection has gained strategic importance in supply chain management,and supplier selection process is considered as a multi-criteria decision-making issue in the literature. This studyfocuses on the strategic supplier selection for the suppliers providing goods and services in information andcommunication technologies (ICT) sector. A comparative analysis is made in the case company. During theanalysis, a mapping of the criteria used in the case company onto the criteria existing in the literature is made,and the comparative study is performed with two different weight sets. It is revealed that the results from theproposed integrated TOPSIS – [ANP-TOPSIS] approach resulted in more discriminatory results. Based on thecomparative approach used and the need for a decision support system, a generic model for supplier selection anda conceptual design of a decision support system in connection with this generic model are suggested.